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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Orders & Shipping
Standard delivery within the UAE takes 2-4 business days. International shipping typically takes 5-10 business days depending on the destination. Express shipping options are available at checkout for faster delivery.
Yes, we offer complimentary shipping on all orders over AED 500 within the UAE. International orders over AED 1,500 also qualify for free standard shipping.
Once your order is dispatched, you will receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and viewing your order history.
Payment Information
We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and PayPal. Cash on delivery is available for orders within the UAE.
Yes, your security is our priority. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete credit card information on our servers.
Yes, we offer flexible payment plans through Tabby and Tamara for customers in the UAE. Split your purchase into 4 interest-free payments. These options are available at checkout for qualifying orders.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
Payments may be declined for various reasons including incorrect card details, insufficient funds, or bank security measures. Please verify your information and try again, or contact your bank. You can also try an alternative payment method.
Order & Returns
We do not offer returns. However, we are happy to provide an exchange if the item meets our exchange criteria.
Items are eligible for exchange if they are unused, unworn, unwashed, and in their original packaging with tags intact.
Exchange requests must be made within 7 days of receiving your order.
To request an exchange, please contact our support team with your order number, product details, and reason for exchange, and we’ll guide you through the process.